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  • Tipping &

  • Wheeled
    Bin Service

  • Skip Hire

  • Roll-on
    Roll-off Hire

  • Compaction

  • Aggregates

  • Grab/
    Tipper Hire

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  • Boosting Customer Satisfaction with Our New CRM Systems: Salesforce and Docusign


    Here at McCarthy, we strive to provide the best customer service possible to potential and existing customers across the south-west. 

    The more we know about our potential and existing customers, the better service we can provide. That’s why we’ve invested in two brand-new CRM (customer relationship management) systems: Salesforce and Docusign. This new system will help to make your experience with us seamless, allowing us to provide waste management solutions that truly deliver. Win-win!

    Introducing: Salesforce & Docusign

    Salesforce is our new CRM system of choice. This allows our operations software and new CRM system to be fully integrated and work hand-in-hand with Docusign, allowing us to better understand our customers’ needs – more on that below…

    Understanding Our Customers’ Needs

    Salesforce, working alongside Docusign, will allow us to scale our services and boost growth by providing all-important information about our customers. The system captures all relevant contact details, including individuals with significant control for making decisions within the business. We can also gather information about the business’ existing waste contractor, competitor prices and frequency of ordering.

    In response to this detailed information, we can now push specific, relevant services to targeted customers. We can also preempt sales and orders by capturing contract renewal dates and setting reminders for when to contact customers – helping to make sure that you’re never caught short. Quotations, direct debits and contracts themselves are totally controlled for sales and compliance, leaving us with more time to focus on scaling the business.

    Much More Than Just Skip Hire

    As Paul Danks, our Head of Sales, remarked: “gathering the correct information about your potential customers and their needs in the first instance makes the sales process more tailored. This allows us to deliver the best solution for their waste management requirements”. 

    With the help of Salesforce and Docusign, we’re now able to provide a more joined-up approach and offer additional services that will help to benefit your business.

    Skip hire is McCarthy’s bread and butter, but after a shift in the business strategy, we now offer a whole host of other waste management services, such as  wheeled bins, compaction solutions, grab/tipper hire, third party tipping and roll-on roll-off skip hire.



    If you’re searching for waste management with a difference, look no further than McCarthy. With sites covering most of the south-west across Gloucestershire, Bristol, Bath, Somerset and Oxfordshire, our dedicated team are ready and waiting to assist with all your waste disposal needs. Get in touch via 01666 505800 or email us at to discuss your upcoming project today.

    Boosting Customer Satisfaction with Our New CRM Systems: Salesforce and Docusign
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