Customer Service Administrator

Location: Tetbury, Gloucestershire

Customer Service Administrator

McCarthy Marland (Recycling) Ltd have an excellent opportunity for a Customer Service Administrator to join the team at our Tetbury depot.

Our ideal candidate will come from a Customer Service and Sales background and will be confident in handling all aspects of communication in a busy office.

The successful candidate must be an experienced communicator, have excellent IT skills and have a strong commercial awareness.

The role itself will be dealing with managing incoming calls and emails as well as dealing with service-related issues.

The ability to build strong relationships over the telephone with both existing and prospective customers would be advantageous.

Key Responsibilities

• You must have excellent communication skills both verbally and written
• You must have the ability to establish a strong rapport with existing and new customers as well as your colleagues
• To provide an outstanding level of customer service
• Manage customer accounts through the Company’s operational software
• Assist with administration tasks for the sales, transport and finance departments
• Deal with customer service-related queries and issues should they occur

Your Skills

• Positive and professional manner
• Experienced in sales and delivering excellent customer service
• Ability to build and maintain good working relationships with customers and colleagues
• Good level of education
• Good IT skills
• Ability to work in a fast paced environment

The Benefits

• Excellent salary
• Good working environment
• 28 days holiday (including bank holidays)
• Waste Industry & System Software training will be provided
• Company pension
• Free on-site parking

If this interests you and would like to apply, please forward your CV and we will be in touch

Job Type: Full-time

Salary: £11.32- £12.61 per hour

Benefits:

• Company pension
• On-site parking

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Tetbury, GL8 8YL: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (required)

Experience:

• customer service: 2 years (required)

Licence/Certification:

• Driving Licence (preferred)

How to Apply

Please send your CVs and Cover Letter to: